TERMS & CONDITIONS
Welcome to the website www.rvtlskin.co.uk ("Website") of Phoenix Labs UK Corporation Ltd., whose registered office address is at P.O Box 483 GREEN LANES LONDON N13 4BS. ("Company”, "we" or "our"). We are located at P.O Box 483 GREEN LANES LONDON N13 4BS..
PLEASE REVIEW THIS AGREEMENT CAREFULLY. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THE AGREEMENT, YOU ARE NOT AUTHORIZED TO ACCESS OR USE THE WEBSITE AND YOU SHOULD NOT PURCHASE PRODUCTS FROM THE WEBSITE.
You acknowledge that this Agreement is legally binding and governs your use of the Website and the purchase of any Products When you submit an order for a Product or Subscription, you are certifying that you have read, and agree to be bound by, all of the terms in the Agreement.
For UK Customer Support: +44 20 3129 9761 firstname.lastname@example.org
Cooling off period and Subscription
To help you get started, we offer our customers a 10 day cooling off period during which you can use our Product, and which includes automatic enrolment in the Company’s monthly home delivery program (“Subscription”).
We want you to try the Product to determine if it is right for you. When you submit your order, you will receive the Product, subject to a 10 day cooling off period, and you will be automatically enrolled for a Subscription unless you cancel. Your 10 day cooling off period begins from the date on which you take physical possession of the Product If you do not cancel your Subscription by the end of the 10 day cooling off period, you will be charged the full retail purchase price for the first month's supply of the Product, including the associated shipping and handling fee (“Shipping & Handling fee”). Please see the Cancellation and refunds section below for more details.
The Product is RVTL Anti Aging, which are multi-peptide skin creams. As part of the Subscription you will receive a 30 day supply of the Product approximately every 30 days without any further action on your part.
As consideration for each 30 day supply, we will charge your credit/debit card the retail purchase price of £93.00 for the Product plus a Shipping & Handling fee. The Shipping & Handling fee will be £SHIP_AMT for each instalment of the Product we send to you, unless we apply a discount, which will be shown in your online shopping basket before you pay for the Subscription. We will charge you those fees as follows:
- for the first 30 days, we will charge you the Shipping & Handling fee on your order date and the £93.00 Subscription cost on the 10th day after you receive your Product (unless you cancel your Subscription within the 10 day cooling off period – see Cancellation and refunds below); and
- for each subsequent 30 day period, we will charge you £93.00 plus a Shipping & Handling fee on the final day of that 30 day period
You may also make one-off purchases of our Products via the Website for which there is no cooling off period and no obligation to enter into a Subscription. If we are unable to supply you with the Products you have ordered, we will inform you of this and we will not process your order.
If we accept your order we will be under a legal duty to supply you with Products that are in conformity with our Agreement. After you place your order for any Products (whether it is a one-off purchase or an order for a Subscription), we will send you a letter to confirm your order.
We use a number of third party shipping agents to deliver our Products. All Products and Subscriptions purchased by you from the Company are therefore also subject to the relevant shipping agent's shipment contract terms, which are available at the following links:
We will tell you in advance which shipping agent will be used to deliver your Subscription or Products and the relevant terms will apply to your order and form part of the Agreement. Please note that the risk of loss of the Products, and ownership of any Products you order, passes to you at the time we deliver the Products to you or a person identified by you to take possession of the Products (e.g. a neighbour or a third party carrier nominated by you).
Our Products are normally delivered within 3 to 5 business days from the order date. If you do not receive your Product within 5 business days after placing an order, please contact a Customer Service representative. Our Customer Service staff will provide an estimated delivery date and tracking information.
You can contact our Customer Service team using any of the means of contact set out at the bottom of this page.
CANCELLLATION AND REFUNDS
By completing an order, you acknowledge, agree and understand that cancellation of a Subscription or a one-off order for Products is your sole responsibility and that these Terms and Conditions set forth your rights and remedies with respect to any dispute with the Company arising out of any charges or cancellation.
Cancellation before Products are delivered
Before any Products are delivered, you have the following rights to cancel an order:
- You may cancel an order if we change the terms of this Agreement to your material disadvantage.
- You may cancel an order at any time before we despatch the Products. We will confirm your cancellation in writing to you (which may include confirmation by e-mail). If you cancel an order before the Products are despatched and you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts and any Shipping & Handling fee to you. Unfortunately, if you cancel a one-off order and we have already despatched your Products to you, we will not be able to cancel your order until it is delivered. In this case, the cancellation provisions below will apply.
Cancellation of one-off Product purchases
Cancellation during the 10 day cooling off period
If you cancel a one-off purchase of the Product during the first 10 days after you receive the Product, we will reimburse you the price you have paid for the Product and the applicable Shipping & Handling fee within 10 days after the day on which you cancel, unless the Product has been unsealed. If you have unsealed the Product when you return it to us, we will not reimburse the Shipping & Handling fee but we will still reimburse you for the price you paid for the Product.
Cancellation after the 10 day cooling off period
If you cancel a one-off purchase of the Product outside the first 10 days after you receive the Product, you will not be eligible for a refund of either the Product retail price or the Shipping & Handling fee.
Cancellation of Subscriptions
Cancellation during the 10 day cooling off period
If you cancel a Subscription during your 10 day cooling off period, we will reimburse you the applicable Shipping & Handling fee as long as:
- you return the Product to us within 30 days of the date on which you cancel your Subscription
- the Product has not been unsealed. If you have unsealed the Product when you return it to us, we will not reimburse the Shipping & Handling fee.
Click here to Cancel Order
If you cancel a Subscription within your 10 day cooling off period and you
- have not paid for the Products by the time you cancel your Subscription, you will not be charged for any Products, or
- have paid for the Products by the time you cancel your Subscription, we will refund the price you have paid for the Products
Cancellation after the 10 day cooling off period
Please note that any Subscription cancellations outside the 10 day cooling off period will be subject to our Returns Policy, which is set out below.
If you cancel a Subscription outside the 10 day cooling off period but within 30 days of your order date (including where you have paid for the first month's instalment before you cancel), you will be entitled to a refund of the Product price and the applicable Shipping & Handling fee that you have paid for the first month's instalment of the Products, as long as you return the Product to us within 30 days of the date on which you cancel your Subscription. However, we will deduct a re-stocking fee of either:
- an amount equal to 20% of the price of the Product plus the applicable Shipping & Handling fee that you have paid for the first month's instalment of the Products (if you bought your Product at the full retail price); or
- £20.00 plus the applicable Shipping & Handling fee that you have paid for the first month's instalment of the Products (if you purchased your Product at a subsidised or discounted rate).
Please note that if any Product was damaged by the Company before or during shipment to you, the refund amount will be equal to the purchase price for the accepted, returned Product.
Cost of Returns
If a Product has been delivered to you before you decide to cancel a one-off purchase or a Subscription, you will be responsible for the cost of returning the Products to us unless the Product is faulty or not as described
How to cancel
If for any reason, you do not find that the Product is right for you, you may cancel by:
- calling our Customer Service centre on +44 20 3129 9761or the number shown on your bank statement. Please note that this is the only way you may cancel a Subscription outside the first 30 days of your order date.
- sending us an email making it clear that you wish to cancel to the email email@example.com
Returns Policy relating to cancellation of Subscriptions following the 10 day cooling off period
By completing an order, you acknowledge, understand and agree to be bound by this Returns Policy. A failure to follow the Returns Policy may result in our inability to authorise or process a refund. Adherence to the terms of the Returns Policy is strictly required and is your sole responsibility.
Given the nature of the Product, refunds requested in relation to any period of your Subscription following the 10 day cooling off period can only be processed in line with this Returns Policy.
When you cancel a Subscription, we will generate a return merchant authorisation ("RMA") and allocate an RMA number to your cancelled order or Subscription. To ensure the proper processing of a refund, and as a requirement of our Returns Policy, you must quote the RMA number in any dealings with us relating to your cancellation, including when you return any Products to us. If you do not quote the RMA number, we will be unable to process your cancellation and you will not receive a refund. Packages simply marked “Return to Sender” or “Refused”, etc. will NOT be considered eligible for refunds. A refund request will require 3 to 5 business days for approval.
Our return address is:
Phoenix Labs UK Corporation Ltd.,
PO Box 42388 Larnaca 6533 Cyprus
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY:
NOTHING IN THESE TERMS & CONDITIONS OR THE AGREEMENT EXCLUDES OR LIMITS OUR LIABILITY FOR:
- DEATH OR PERSONAL INJURY ARISING FROM OUR NEGLIGENCE, OR
- OUR FRAUD OR FRAUDULENT MISREPRESENTATION, OR
- ANY BREACH OF THE TERMS IMPLIED BY SECTION 12 OF THE SALE OF GOODS ACT 1979 (TITLE AND QUIET POSSESSION), OR
- ANY BREACH OF THE TERMS IMPLIED BY SECTION 13 TO 15 OF THE SALE OF GOODS ACT 1979 (DESCRIPTION, SATISFACTORY QUALITY, FITNESS FOR PURPOSE AND SAMPLES), OR
- DEFECTIVE PRODUCTS UNDER THE CONSUMER PROTECTION ACT 1987, OR
- ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY ENGLISH LAW.
IF WE FAIL TO COMPLY WITH THE AGREEMENT, WE ARE ONLY RESPONSIBLE FOR LOSS OR DAMAGE YOU SUFFER THAT IS A FORESEEABLE RESULT OF OUR BREACH OF THE AGREEMENT OR OUR NEGLIGENCE. LOSS OR DAMAGE IS FORESEEABLE IF IT IS AN OBVIOUS CONSEQUENCE OF OUR BREACH OR IF IT WAS CONTEMPLATED BY YOU AND US AT THE TIME WE ENTERED INTO THE AGREEMENT.
WE ONLY SUPPLY THE PRODUCTS FOR DOMESTIC AND PRIVATE USE. YOU AGREE NOT TO USE THE PRODUCTS FOR ANY COMMERCIAL, BUSINESS OR RESALE PURPOSES, AND WE HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY.
TO THE EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS AND PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE ARE PROVIDED BY COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE EXTENT PERMITTED BY LAW, COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS AND PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE AND/OR THE INFORMATION, CONTENT, MATERIALS AND PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, COMPANY DISCLAIMS ALL OTHER WARRANTIES, CONDITIONS, REPRESENTATIONS, OR OTHER TERMS, WHETHER EXPRESS OR IMPLIED.
Any dispute concerning any term of this Agreement shall be resolved solely and exclusively by arbitration to be held in Salt Lake County, State of Utah by a single disinterested arbitrator with the American Arbitration Association and pursuant to Utah law, which shall be deemed to govern this Agreement the benefits of which are acknowledged by you. Except as may be required to enforce an arbitration decision, you and the Company expressly waive the right to file any legal action in any other state or federal court or before any other tribunal, and the right to a trial by jury. Each party to such arbitration shall be responsible for its own attorneys’ fees and costs regardless of the outcome of the arbitration.
ACCEPTANCE OF AGREEMENT:
You agree to the terms and conditions of this Agreement. This Agreement constitutes the entire and only agreement between you and Company with respect to your use of the Website and purchase of our Products and/or Subscriptions, and supersedes all prior or contemporaneous agreements, representations, warranties and/or understandings with respect thereto. The content contained herein and/or the analyses, research, opinions and other information provided by or through the Website, through Customer Support, or through any other agent of the Company may be updated and/or amended from time to time, in whole or in part, at any time without specific notice to you. The latest terms of this Agreement will be posted on the Website. Your continued use of the Website following any updates or amendments shall constitute your acceptance of all of the Terms and Conditions contained within the Agreement in effect at that time. You agree to and shall regularly check the Website for such updates and/or amendments. Unless expressly stated otherwise, any future offer(s) or Product(s) made available to you by the Company on the Website shall be subject to the terms of this Agreement at the time of your purchase. The Company is not responsible or liable in any manner whatsoever for your inability to use the Website and/or to order Products. The Website and Products offered are available only to individuals who are at least eighteen (18) years of age and/or who can enter into legally binding contracts under English law. The Company reserves the right, in its sole discretion, to deny any order of anyone at any time and for any reason, whatsoever. You certify that you are eighteen (18) years of age and agree to provide true, accurate, current and complete information when asked for such information.
If any of these Terms and Conditions shall be deemed invalid, void, or for any reason unenforceable, that Term or Condition shall be deemed severable and shall not affect the validity and enforceability of any remaining Term or Condition.
NOTICE - INTERNET TECHNOLOGY AND THE APPLICABLE LAWS, RULES AND REGULATIONS CHANGE PERIODICALLY. ACCORDINGLY, THE COMPANY RESERVES THE RIGHT TO MAKE CHANGES TO THIS TO WEBSITE AT ANY TIME. YOUR CONTINUED USE OF THE WEBSITE CONSTITUTES YOUR AGREEMENT TO ANY NEW OR AMENDED PROVISION OF THIS AGREEMENT THAT MAY BE POSTED ON THE WEB SITE.
Contact Us. If you have any questions about the Agreement, the Product, a Subscription and/or about the practices of Company, please feel free to call a Customer Service representative:
- by post at: Phoenix Labs UK Corporation Ltd., PO Box 42388 Larnaca 6533 Cyprus.
- by e-mail at: firstname.lastname@example.org.
- by phone on: +44 20 3129 9761. Note that our call centre is open 6 days a week (Monday- Saturday from 9am until 5pm).